FAQ

1: How Can I Place an Order?
Placing an order is simple and seamless:

  • Visit the product page of your choice through our navigation menu.
  • Select your desired quantity and size, then click "Add to Cart."
  • Proceed to your shopping cart and click "Checkout."
  • Follow the steps to complete your order securely.

2: When Will My Order Ship?
We know how exciting it is to receive your order, and we’re dedicated to ensuring a smooth and efficient process.

  • After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.
  • Orders are typically processed within 2-3 business days. This time allows us to thoroughly quality-check your order, verify details, and ensure that everything meets our high standards before it leaves our facility.

Once processing is complete, you’ll receive your tracking number immediately via email. You can then use this tracking number to monitor your order’s progress on our tracking page.

If you haven’t received your confirmation email or tracking number within the expected time, please email us at care@willowandgrace-adelaide.com , and our team will assist you promptly.

3: Can I Track My Order?
Absolutely! To track your order:

  • Use the tracking number provided in your shipping confirmation email on our tracking page.
  • Tracking updates may take 1-3 business days to appear after shipment.

If you have any concerns or haven’t received a tracking number, please email us at care@willowandgrace-adelaide.com for assistance.

4: I Entered the Wrong Delivery Address—What Should I Do?
If you’ve noticed an error in your delivery address, please contact us immediately:

Note: Once your order has shipped, we may not be able to update the address.

5: What Are the Refund & Return Guidelines?
We offer a 30-Day Money-Back Guarantee for defective or damaged products. To initiate a return:

  1. Email care@willowandgrace-adelaide.com to request a return form.
  2. Ensure the product is in its original condition and packaging.
  3. Ship the item back to us (return shipping costs are the responsibility of the customer).
  4. Once we’ve received and inspected the item, we’ll process your refund.

Important Notes:

  • Refunds cannot be processed for items still in transit.
  • Items must be returned in their original condition.

6: Can I Cancel My Order?
Yes! You can cancel your order within 24 hours of placing it.

  • To cancel, email us at care@willowandgrace-adelaide.com as soon as possible.
  • Orders that have already shipped cannot be canceled but can be returned once delivered.

7: How Long Does Shipping Take?
We work tirelessly to ensure your order is delivered as quickly as possible. Our commitment to quality and attention to detail means every order is carefully processed before shipping.

While delivery times vary depending on your location, most orders are delivered promptly. Typically, your order will arrive within 7-12 business days after being shipped.

If you have any concerns or questions about your order, our friendly customer care team is here to assist you at care@willowandgrace-adelaide.com .

8: What Currency Are Your Prices Displayed In?
All prices are displayed in AUD (Australian Dollars).

9: Do You Ship Internationally?
At this time, we only ship within Australia. Stay tuned for updates as we expand our shipping destinations in the future.

10: How To Unsubscribe From Receiving Emails From You?

There are two (2) ways to unsubscribe from our email:

  • One is upon opening the email, you may click on the "Unsubscribe" button at the upper right corner of the email.
  • Two is at the bottom of the email, you may click on the "Unsubscribe" link.

11: I Have a Question That’s Not Answered Here—Can You Help?
Of course! We’re here to assist you.

We’re committed to providing exceptional service and ensuring your shopping experience is smooth and enjoyable.

Willow & Grace Adelaide: Where timeless style meets exceptional quality. 💖